Always Best Care Senior Services
Administrator and Sales Coordinator
Memphis, Tennessee•Full-time
$18 - $20 hourly
$18 - $20 hourly
About the Job
We are seeking a versatile Administrative & Sales Coordinator to be the heartbeat of our branch. This is a highly flexible role where no two days are exactly alike. You will bridge the gap between our clients, our dedicated caregivers, and our community partners.
Whether you are matching a caregiver to a client, following up on a sales lead, or organizing client files, your work will directly impact the lives of families in the Memphis area.
Key Responsibilities
Scheduling & Staffing (40%)
- Create and manage caregiver schedules, matching the right caregiver to the right client based on skill, availability, and personality.
- Manage last-minute schedule adjustments, call-outs, and shift changes with a calm, problem-solving attitude.
- Act as the main point of contact for caregivers out in the field and address their daily scheduling questions.
Administrative Support (30%)
- Handle general office operations, including answering multi-line phones, responding to emails, and greeting visitors.
- Maintain accurate records and documentation using our [Home Care Scheduling System] (insert software e.g., ClearCare/WellSky).
- Assist with client onboarding, process necessary paperwork, and ensure we remain fully compliant with state regulations.
Sales & Community Outreach (30%)
- Field incoming inquiry calls from families looking for home care, educate them on our services, and guide them to the next steps.
- Follow up on warm leads, referral lists, and prospect inquiries to help drive branch growth.
- Help build and maintain relationships with local referral sources (such as hospitals, discharge planners, and assisted living facilities in Memphis) to generate new business.
What We’re Looking For
- Experience: 2+ years of experience in scheduling, healthcare administration, customer service, or sales (Home care or senior services industry is a major plus).
- Tech-Savvy: Comfortable navigating scheduling software, CRMs, and Microsoft Office/Google Workspace.
- Problem Solver: You excel in a fast-paced environment and know how to de-escalate situations with empathy and professionalism.
- Connector: You have a persuasive, friendly demeanor and enjoy networking and talking to people.
About Always Best Care Senior Services
Since 2014, Always Best Care of Memphis has helped families with non-medical in-home care and assisted living placement services along with skilled home health care. Always Best Care clients receive extraordinary care in an inspiring environment with caring people. Our caregivers have worked with more than 250 seniors across the Mid-South. We hire employees who are inherently courteous and polite, and treat all clients with the highest level of respect and professionalism.